Technical Support is available to help you get the most out of your MicroSurvey program. The following information explains how to prepare for your call so that your inquiry can be answered promptly and accurately.
Take a few minutes before you place your call to check the printed documentation, our website, and the online help files to see if the answer is already at your disposal. If your question is still not answered, please have the following information available when you call.
- Computer brand and model
- CPU type and clock speed
- Other hardware attached to the computer, such as plotters and digitizers
- Version of the program
- Operating system and version
Please make sure that you remember all the steps you completed prior to encountering your problem, so you can explain them to the technical support representative. We may ask that you forward a copy of your data to us if we cannot find the problem immediately.
