Our world class Technical Support team consists of qualified software experts that know, and are experienced in the industry. They will ensure that you have the right answers to your software technical questions at your fingertips.

We provide Extended Technical Support plans with the knowledge that the software you use has a direct impact on the productivity. Support Plans

Our technical support policy includes:

• Troubleshooting for supported software and hardware
• User Tip Helpdesk Support : www.mapscenes.com/support/usertips
• Support by a MapScenes representative through email or phone.

Technical Support is available to help you get the most out of your MicroSurvey program. The following information explains how to prepare for your call so that your inquiry can be answered promptly and accurately.

Take a few minutes before you place your call to check the printed documentation and the online help files to see if the answer is already at your disposal. Our Web site can also save you time, please check it for assistance if you can. If your question is still not answered, then when you call please have the following information available if requested.

• Computer brand and model
• CPU type and clock speed
• other hardware attached to the computer such as plotters and digitizers
• version of the program
• operating system and version

Please make sure that you have all the steps you completed prior to your problem and can explain them to the technical support representative. We may ask that you forward a copy of your data to us if we cannot find the problem immediately.